cagur Account & Payment FAQ

During cagur registration, you provide a username (6–16 characters, alphanumeric and underscore only), email address, password (minimum 8 characters with uppercase, lowercase, number, and symbol), and mobile phone number. We send verification codes to your email and phone number via SMS to confirm ownership. This initial registration is completed within subject to verification.

After email and phone verification, your account is active and you can deposit and place bets. For withdrawal requests above our welcome offer, we require full KYC verification: a scan or photograph of your identity document (KTP, passport, or SIM card) and an address document (utility bill, bank statement, or tax return dated within the past 3 months). KYC verification is completed within 2–4 hours on business days during Jakarta, Surabaya, Bandung, Medan, and Semarang time zones.

For KYC verification on cagur, we require two documents: (1) an identity document (KTP / Kartu Tanda Penduduk, Indonesian passport, or SIM card / Surat Izin Mengemudi) with a clear photograph of your face and document number, and (2) an address proof document (recent utility bill showing your name and address, bank statement dated within 3 months, tax return, or rental agreement).

Upload both documents via the cagur app or website. Our verification team reviews documents and confirms your identity within 2–4 hours on business days. If a document is unclear or incomplete, we request a resubmission. Once approved, your account is tier-1 verified and you can withdraw any amount without further restrictions (subject to payment processor limits and anti-fraud checks).

On the cagur login page, click "Forgot password?" and enter the email address associated with your account. We send a password-reset link to your email within seconds. Click the link (valid for 1 hour), enter your new password, and confirm. Your new password takes effect immediately and you can log in with your new credentials.

If you do not receive the reset email, check your spam folder or contact our support team via live chat. We can verify your identity and assist with account recovery. For security reasons, we do not reset passwords via phone or email confirmation alone; you must use the reset link we send to your registered email address.

We at cagur reward active users with a loyalty tier system based on cumulative deposits and turnover (total amount wagered). As you wager, you earn loyalty points. Higher tiers unlock benefits such as priority settlement, higher live-dealer table limits, and access to exclusive tournaments during Liga 1, Piala Indonesia, and Piala AFF seasons.

Tier progression is automatic; there is no application needed. Your current tier is displayed in your account dashboard under "Account" → "Loyalty Tier". Points are calculated monthly and reset on the first of each month. Higher tiers are maintained as long as you remain active; if your activity drops below the tier threshold for 2 consecutive months, you move to the next lower tier. Details on tier benefits and thresholds are in your account settings.

We at cagur accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet (Kode QR standar Indonesia), and direct bank transfer from mobile banking, local payment, online payment, and e-wallet. Select your preferred method on the Deposit page, enter the amount, and follow the on-screen instructions. Mobile wallet deposits (mobile banking, local payment, online payment, e-wallet, mobile banking) complete within seconds. local payment scans are processed within subject to verification. Bank transfers may take 1–2 hours depending on your bank.

Minimum deposit is our welcome offer. Maximum deposits vary by payment method and your account tier. All deposits are final; refunds are not issued for deposits made by error. If you encounter a failed transaction, contact our support team with your transaction ID and we will investigate within 2 hours during business hours.

To withdraw on cagur, go to your Account page, select "Withdraw", choose a payment method, and enter the amount. Withdrawals are processed within 24 hours on business days (Monday–Friday). If you withdraw before 16:00 WIB, it is typically processed the same day; requests after 16:00 are processed the next business day. Weekend and holiday withdrawals (e.g., during Idul Fitri, Idul Adha, Imlek, or Nyepi) are processed on the next business day.

Minimum withdrawal is our welcome offer. Maximum withdrawal per transaction depends on your account tier and KYC verification status. Amounts up to our welcome offer require only email and phone verification; larger amounts require full KYC verification. After we approve your withdrawal, it reaches your payment method (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account) within 1–4 hours depending on the processor.

A failed transaction can occur for several reasons: insufficient balance in your payment method, incorrect banking details, payment processor timeout, or network interruption. On the cagur app and website, you can view your transaction history under "Account" → "Transactions". Each transaction shows its status: Pending, Completed, or Failed.

If a deposit fails, the amount is returned to your payment method within 2–4 business days. If a withdrawal fails, the amount is returned to your cagur account balance within 24 hours. To avoid failed withdrawals, confirm your payment method details and ensure sufficient balance before requesting a withdrawal. If a transaction remains "Pending" for more than 2 hours, contact our support team with your transaction ID; we investigate and resolve within 4 hours during business hours.

We at cagur do not charge a fee on any deposit. You receive the full amount you transfer, and it appears in your account immediately (or within the processing time of your payment method). Mobile wallets (mobile banking, local payment, online payment, e-wallet, mobile banking), local payment, and bank transfers carry no cagur fee.

Withdrawal fees depend on your payment method: online payment, e-wallet, mobile banking, local payment, and online payment have no cagur fee; e-wallet and bank transfers (mobile banking, local payment, online payment, e-wallet) may incur a small processor fee (typically our welcome offer–5,000) which is deducted from the withdrawal amount before it reaches your account. You see the final amount (after any fee) on the withdrawal confirmation page before you submit the request.

RTP (Return to Player) is the percentage of total wagered amounts that a slot game is designed to return to players over a long period (typically millions of spins). An means that, over time, the game returns 96 cents of every dollar wagered, and retains 4 cents as house margin. RTP is set by the game provider (e.g., Pragmatic Play, Yggdrasil, Microgaming) and does not change based on your account or luck.

RTP is a statistical average and does not predict short-term results. You may win or lose in any individual session. On cagur, every slot game (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) displays its RTP in the game info panel. Higher RTP games (95–non-specific info) typically offer steadier returns; lower RTP games (90–non-specific info) are riskier. Choose games based on your preference for volatility and expected payout frequency, not as a guarantee of profit.

On cagur live-dealer tables (Blackjack, Roulette, Baccarat, Dragon Tiger, Sic Bo), table limits vary by studio and tier. Standard tables start at our welcome offerinimum and go up to our welcome offeraximum per bet. VIP tables (available to loyalty tier-2 and above) support minimum our welcome offer and maximum our welcome offer per bet.

Table limits are posted on each table's information panel before you join. You can join a table only if your account balance is at least equal to the table minimum. If your account balance drops below the table minimum during play, you are automatically moved to a lower-limit table after the current round settles. Table limit availability may vary during peak hours (18:00–23:00 WIB) when demand is highest.

Live-dealer rounds on cagur settle immediately after the dealer concludes the hand. Blackjack, Roulette, and Baccarat rounds settle within seconds of the outcome. Your account balance updates in real-time and you see the result in your bet history. Dragon Tiger and Sic Bo settle similarly; the dealer reveals cards or dice and your bet is resolved instantly.

If a connection interrupts during a round, the round completes server-side and your result is recorded. When you reconnect, you see the final outcome and your updated balance. Disputes over round results are reviewed by our compliance team using server-side video recordings and bet logs, typically resolved within 4 hours.

We at cagur protect your personal information using SSL/TLS 1.2 encryption in transit and AES-256 encryption at rest on our servers. We do not sell or share your data with third parties for marketing purposes. Data is retained per our Privacy Policy: login credentials are hashed, payment details are encrypted, and transaction logs are retained for 7 years as required by anti-money-laundering regulation.

We conduct annual security audits by independent third-party firms and maintain compliance with international data protection standards. Your identity documents (KYC verification) are stored in a separate secure vault and are not shared with operators, payment processors, or external services without your explicit consent or legal requirement.

Our cagur support team is available Monday–Friday 09:00–22:00 WIB and Saturday–Sunday 10:00–21:00 WIB. During support hours, we respond to live-chat inquiries within 2 business hours. For account issues, game disputes, transaction problems, and security concerns, contact us via the live-chat widget on cagur.net or in the app. You can also email [email protected] and we respond within 4 hours during business hours.

Outside support hours, you can submit a message and our team will respond within 12 hours on the next business day. For urgent security issues (suspected account compromise, unauthorised access), call our emergency support line during business hours or email immediately with [URGENT] in the subject line.

Yes. We at cagur offer two-factor authentication (2FA) to secure your account beyond password protection. You can enable 2FA in your account settings under Security. Choose either SMS OTP (one-time password sent via SMS) or email OTP. When 2FA is enabled, every login requires you to enter a code sent to your phone or email after you enter your username and password.

We recommend enabling 2FA if you are in Jakarta, Surabaya, Bandung, Medan, or Semarang and regularly access cagur from multiple devices or public Wi-Fi. If you lose access to your phone or email, contact our support team with proof of identity and we assist with account recovery within 4 hours during business hours.

Our services on cagur are available only where local law permits. By opening an account and using cagur, you confirm that your access and use comply with your jurisdiction's applicable law. We do not offer our services in jurisdictions where online wagering is prohibited by law. Users are responsible for verifying that they are located in or accessing from a jurisdiction where cagur services are legal.

We employ geolocation checks and verification procedures to ensure compliance. If we detect access from a prohibited jurisdiction, we may suspend your account or restrict certain features. For clarification on whether cagur is available in your location, contact our support team or review your local gaming regulator's guidance.