About cagur Casino & Sportsbook

We built cagur to deliver what experienced players expect: live Blackjack, Roulette, Baccarat, and Dragon Tiger operated from professional studios with HD multi-camera feeds; automated slots (Aviator, Sweet Bonanza, Gates of Olympus, Mahjong Ways) with published RTP rates; and real-time sportsbook coverage of Liga 1, Piala Indonesia, Piala AFF, Champions League, and Premier League. Our payment infrastructure supports six mobile wallets (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) and four major Indonesian banks (mobile banking, local payment, online payment, e-wallet).

This page outlines who we are, what we commit to as a platform, and how our service operates.

Our cagur Platform Mission

We operate cagur as a licensed, regulated platform dedicated to fair gaming and transparent operations. Our mission is to deliver entertainment through live tables, automated games, and wagering markets — not to promise profits or encourage dependency. We maintain strict controls over account security, settlement integrity, and responsible play guidelines.

Our core principle: transparency. Every game on cagur publishes its RTP (Return to Player) percentage, payout table, and settlement rules. Live-dealer games are streamed in real time with no dealer discretion; automated games use certified random-number generators (RNG). Sportsbook markets settle per official league results. We log every transaction for audit and dispute resolution.

What We Offer on cagur

Our service portfolio spans three core categories:

• Live-Dealer Tables: Blackjack, Roulette, Baccarat, Dragon Tiger, and Sic Bo streamed 24/7 from our studio. Table limits range from our welcome offer to our welcome offer+ per hand, with multilingual dealers and real-time chat support.
• Slot Games: Proprietary and third-party titles including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Each carries published RTP and volatility metrics. Session histories are retained for 90 days.
• Sportsbook: Real-time markets on Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, MotoGP, and other sports. Live-betting windows open subject to verification before events and close at official kickoff. Settlements occur within 24 hours of event conclusion.

Players fund accounts via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet). Minimum deposit is our welcome offer; maximum depends on account tier and verification status. All transactions are encrypted end-to-end.

Account Security and KYC Policy

We at cagur implement Know Your Customer (KYC) verification to protect your account and comply with anti-money-laundering regulations. New account holders provide email, phone number, and personal details (name, date of birth, ID type). We verify email and phone automatically within minutes.

For withdrawals over our welcome offer, we require photo ID (KTP, passport, or SIM card) and address confirmation (utility bill or recent bank statement). Verification typically completes within 2–4 hours on business days. We use bank-grade encryption to store identity documents; data is retained only as long as necessary for compliance, then securely deleted.

How We Protect Your Data

Your account on cagur is protected by SSL/TLS encryption in transit and AES-256 encryption at rest. We do not store full card numbers or wallet credentials — payment methods are tokenized and processed through PCI-DSS-compliant payment gateways. Our servers are located in secure data centers with redundancy, firewalls, and intrusion detection systems.

We retain transaction logs and session histories for regulatory compliance and dispute resolution. Personal data is kept confidential and shared only with payment processors, regulatory bodies, and authorized support staff as needed. Our data retention policy is published in our Privacy Policy

In the event of a security incident, we notify affected account holders within 24 hours and cooperate with relevant authorities. We maintain cyber liability insurance and conduct annual third-party security audits.

Our Player Tier System

We tier accounts into three levels based on deposits and verification status: Standard, Silver, and Gold. Each tier unlocks higher game limits and faster withdrawal processing:

Standard Tier

Basic account, no ID required. Withdrawal limit our welcome offer per request; processing 24–48 hours.

Silver Tier

Email and phone verified. Withdrawal limit our welcome offer per request; processing 12–24 hours (requires ID photo).

Gold Tier

Full KYC verification. Withdrawal limit our welcome offer+ per request; processing 4–12 hours (requires address confirmation).

Higher tiers also unlock elevated bet limits on live tables (Standard: our welcome offer–100,000; Silver: our welcome offer–1,000,000; Gold: our welcome offer+). Tier upgrades happen automatically when you meet tier requirements; downgrades occur after 30–60 days of inactivity in that tier.

Withdrawal Policy and Settlement

We process withdrawal requests within 24 hours of submission. Your chosen payment method determines final settlement timing: mobile wallet withdrawals (mobile banking, local payment, online payment) often settle within minutes; bank transfers typically arrive 1–3 business days after we initiate processing. During Idul Fitri, Idul Adha, Imlek, or Nyepi holidays, bank settlement may extend by one to two additional days.

Withdrawals route to your source deposit method. If you funded via e-wallet, payouts return to your mobile banking balance. We charge no withdrawal fees; your bank or wallet may apply a small processing fee (typically under our welcome offer). All withdrawals are logged and audited for compliance.

If you dispute a withdrawal settlement, contact our support team with your transaction ID. We investigate within 24 hours and either confirm or correct the settlement.

Account Management Tools and Controls

We provide several tools for managing your account and play:

• account preferences: Set a daily or weekly cap on deposits. Once reached, deposits are blocked for the remainder of that period.
• Session Time Limit: Set a maximum play duration. After the time expires, you are logged out automatically.
• Account Pause: Temporarily suspend your account for 1 day to 1 month. You cannot log in or place bets during a pause.
• Account Closure: Request permanent closure. Your account is deactivated, and your balance is processed for final withdrawal.

You can adjust these settings anytime in your account preferences. Our support team can also assist if you need guidance on managing your play.

Game Fairness and Third-Party Audits

All games on cagur are certified for fairness. Our live-dealer games are streamed in real time with no post-production editing; dealer and player actions are recorded and auditable. Our automated slots use RNG technology tested and certified by independent auditors. We publish RTP rates for all slots and table games.

We undergo annual third-party audits by accredited testing laboratories. Audit reports confirm game fairness, payout integrity, and compliance with our published rules. We share relevant audit findings with regulatory bodies and account holders upon request.

Customer Support and Dispute Resolution

We at cagur operate a support team available Monday–Friday, 09:00–22:00 WIB, and Saturday–Sunday, 10:00–21:00 WIB via live chat, email, and phone. Our team handles account questions, game rules clarifications, payment issues, and settlement disputes.

If you dispute a game outcome or settlement, we review the transaction record (including video for live tables, RNG logs for slots) and respond within 24 hours. If we find an error, we correct your balance immediately. If you believe we have made an error in our response, you can escalate to our compliance officer.

Players in Jakarta, Surabaya, Bandung, Medan, and Semarang can reach our team through the same channels. Our support team speaks English and regional Indonesian languages.

Our Jurisdiction and Service Area

Our services are available only where local law permits. We do not operate in jurisdictions where online gaming is prohibited by law. Players are responsible for verifying that their access and use of cagur comply with their own jurisdiction's applicable law. If you are uncertain about your jurisdiction's regulations, contact our support team or consult your local legal resources.

We reserve the right to suspend or close accounts of players accessing from prohibited jurisdictions. We cooperate with regulatory authorities and law enforcement as required by applicable law.

Contact and Transparency

For questions about cagur, our policies, or our operations, reach out to our support team. Our contact information and business hours are available on our website. We are committed to transparency: our Terms & ConditionsPrivacy Policyand Legal Notice are publicly accessible and regularly updated.

We at cagur operate with integrity, fairness, and respect for player security. Our platform exists to provide entertainment in a transparent, regulated environment. Thank you for choosing cagur.